Terms & Conditions
Address: Omonias 165 Kavala 65401 Greece
Return: Melinas Merkouri 26 Palio Kavalas 65500 Greece
Open from 9am to 10pm daily
The webpage www.stylati.fashion is an electronic shop and endeavours to provide a first-class customer service on a daily basis. We sell in our online store new products of excellent quality. The creation of this particular e-shop signifies the beginning of an advanced form of communication between the company and its customers. In addition, this e-shop is intended for all internet users who wish not only to receive direct information on the company's products but also to complete a purchase through the e-shop, by means of distance online order.
“Stylati” gives attention to the direct and satisfactory customer service, operating constantly in a responsible manner on the course of its business activity and cultivating trust between the company and its customers.
The present terms fully comply with the current European and Greek legislation; users acknowledge the company’s right to modify any provisions of the present terms to the extent that such modification would neither affect legally binding obligations of either party nor affect any accomplished situations.
Website users acknowledge they have read the present terms, agree with them and undertake to comply with them. .
We feel we have the obligation to keep our customers always informed and secured. For this reason, we would like to inform our e-shop customers on the following topics:
A. PERSONAL DATA PROTECTION
In order to perform any transaction through the “Stylati” e-shop and to make any order of the company’s products, you will be asked to provide some personal data. When you place an order, you will be asked to provide your full name and surname, the address for the delivery of products, your fixed phone number (or whichever phone number you specify), and your email address.
Our company shall process these data in accordance with article 7Α par. 1 (b) of Law 2472/1997, in order to complete the order placed by our customers and shall in no way disclose, publish or sell these data to any third parties, except in case a legal procedure regarding the withdrawal of confidentiality is initiated (L. 2225/1994) or according to other obligations arising from the national implementation of Directive 24/2006
Your personal data shall be DELETED from our database immediately after the completion of your order, thus ensuring a higher level of security.
The www.stylati.fashion website uses the SSL protocol for safe online business transactions.
SSL protocol (Secure Sockets Layer) is now a global Internet standard for the certification of websites to Internet users and for the encryption of data between Internet users and web servers. An SSL encrypted communication requires all information interchanged between a customer and a server to be encrypted by the sender’s software and to be decoded by the recipient’s software; in this way, personal data are protected while transferred in the Internet. Furthermore, all information sent via SSL protocol is protected by a mechanism that automatically verifies if such data have been changed while transferred.
C. ITEM TO BE SOLD
Product features and other details are available online and you can find any related information by following the search guide provided in our websites and by clicking on the name of the relevant product.
D. ORDER OF PRODUCTS AND CONSUMER PROTECTION
Making an order through the e-shop signifies that you enter into a distance selling agreement, which is governed by the legal frame of Law 2251/1994, as modified.
You may enter into a valid order through our e-shop provided that you are a legally capable person according to the Greek Civil Code (that is if you are eighteen years of age or older and you are not placed under judicial guardianship regarding the entering into sales agreements). Representatives of legal entities may also place orders; our company reserves the right to claim from supervisors or guardians any order made by legally incapacitated persons.
E.PROCEDURE FOR MAKING AN ORDER THROUGH E-SHOP:
You need to fill in the special form with the necessary data in order to enter into the sales agreement.
To facilitate payment for those who wish to buy products from our e-shop, www.stylati.fashion offers the following payment methods:
1. By charging your credit card through PAYPAL. Charging of credit card takes place on the date the procedure of dispatching of products begins. Our website, www.stylati.fashion, has taken all necessary precautions regarding the security of your transactions through your credit card and all credit and debit card holders are subject to validity control. It is important to specify necessarily a phone number and a valid e-mail adress.
2. From your credit card using the Yandex.Money service. Your payment is fully protected. Data exchange between the user's browser and the Yandex.Money web server is protected by encryption using a secure SSL protocol.
3. From your Wallet in Yandex.Money service. Your payment is fully protected. Data exchange between the user's browser and the Yandex.Money web server is protected by encryption using a secure SSL protocol.
4. By cash on delivery (Greece only) on the moment you will receive the ordered products. In this case, the customers will be free of extra charged.
5. By e-banking
Before the completion of the order, our company informs consumers through our website about the identity and adress of suppliers, substantial features of the product, price, quantity, transfer costs, payment method, delivery method, duration and price of the offer, if any, and the right of withdrawal.
Upon sending of the order form, consumers receive online a copy of their order that they may save.
All prices shown under the relevant lists of each product include VAT (24%); www.stylati.fashion reserves the right to change prices without notice to the consumers.
NOTE: Non EU-Customers shall be subject to any charges that may arise from exchange rate differences, customs clearances, etc., for which our company shall bear no liability.
F. METHOD – TIME – COST OF DELIVERY
The cost of transportation is 4€ within 2-3 working days (VAT included).
For Kavala the transportation is free of charge
Delivery of products is carried out by ΕΛΤΑ Courier company.
For the European Union
The cost of transportation is 10€ (including 24%VAT)
The cost of transportation is 15€. For Moscow region delivery takes 5-10 working days.
For the far regions delivery may takes up to 15 working days.
For the USA
Delivery cost is 15 € (including 24% VAT). Delivery is made within 10-15 business days.
For other countries, check with our price.
G. CONSUMERS RIGHTS
You have the right to return your order in whole or in part within a time-limit of 14 working days from the date you received it, without bearing any obligation to inform us of the reason for a return of your order. In this case you shall solely bear the cost of delivery and returning the product. In case the reason for returning a product is due to a company’s error, we undertake to cover the cost of the product return.
In order to perform your right of withdrawal, you need to fill in and sent us the special "return form". You should return the product in the perfect condition in which you received it, that is to say without breaking the seal of the package and by confirming that the special signs of the product have not been removed. In addition, together with the submission of the withdrawal statement, you shall include the payment receipt. Return shall be accepted solely upon approval on behalf of the company.
In case of a return of a product, and depending on both the method you chose to pay your order and the way such product would be returned, refund of payment shall be concluded within 8 days from the date we shall receive the product. The commission for bank transfer will be charged from the customer. If the reason for returning a product lies with a company's error (different product, different size, different quantity), Stylati undertakes to deliver order again at the shipping address you have specified at the company’s own expense. If customers wish to return an order where it is not the company's fault, then they shall bear the relevant courier cost. When you send us back a product, our company will receive it within 2-3 working days, for returns within Greece via ΕΛΤΑ Courier, or within 5-6 working days, for returns outside Greece via other couriers. In case you choose another courier service we cannot guarantee any delivery times regarding the products you return us. When we will receive the returned product, we will immediately process your request and notify you via e-mail about the processing in approximately 5-6 working days.
In case you would like to cancel your order please keep in mind that the cancellation will be accepted within 1 hour of product completion. Beyond that point no cancellation will be accepted.
RIGHT OF REPLACEMENT
The company cannot provide replacement service. In case consumers wish to change any product, they need to return such product to the company and make a new order. If the reason for returning a product is due to a company's error, then the company shall bear the relevant return cost. (Options for return: a) crediting of account b) refund of money)
DETAILED GUIDE ON PRODUCT RETURNS
As a necessary condition, the product shall be in its initial package and in the same perfect condition in which you received it, together with the relevant payment receipt, including the product’s special signs (tags).
When returning an item, you need to fill in and send us the “return form” within the exclusive time-limit of fourteen (14) days.
All products returned to Stylati storage room undergo meticulous quality control.
For your own convenience, it is recommended to check carefully your order upon delivery and the condition of the sold product, as well as to check if product’s package is intact so as to detect any apparent faults. In case a fault is detected in a returned product during quality control, the company undertakes to contact consumers in order to resolve the issue.
Product(s) must be returned to us intact, undamaged and as soon as reasonably possible. The product(s) must be returned to us in the same condition as when it (they) was(were) received - clean, completed with all accessories, labels, without destroyed stitches, seams gaps, loops, holes, etc. When trying on item(s) of clothing please do not use unnecessary force and ensure you are not wearing make-up, perfume or deodorant which may leave a scent or marks. We will be unable to accept the return of any product(s) where these instructions have not been followed.
Money can be transferred back to the buyer's account only if we received the payment receipt.
In case that the buyer wishes to take back the product paid for and damaged by him, the company will send it to the specified address in any convenient way for the buyer, provided all payments for the shipment are prepaid.
In case you wish to return any purchased products, you need to send the products to be returned to the following address:
Melinas Merkouri 26
65500 Palio Kavalas
tel. +30 6940981800